Frequently Asked Questions

About Us

  • The ultimate shareholders of Charts and MeDirect are AnaCap Financial Partners II L.P., a fund managed by AnaCap Financial Partners LLP, a UK private equity firm focused on investing in the European financial sector. Senior management of the Bank are also shareholders with a minority stake in the Bank’s equity.
  • Charts Investment Management Service Ltd was established in 1985 and is licensed and regulated as an Investment Services provider by the Malta Financial Services Authority (MFSA).

    In 2010 MDB Group Limited, the holding company of MeDirect Bank (Malta) plc, acquired a 65% shareholding in Charts in order to expand both entities’ client portfolios through synergies and to benefit from shared resources. Subsequently, in 2015, it completed the purchase of the remaining 35% shares in Charts, with the aim of integrating Charts’ market leading corporate broking services with the corporate lending capabilities housed within MeDirect, alongside the alignment of Charts traditional wealth management offering with MeDirect leading automated investment platform.

    Charts offers advisory and discretionary investment services using various instruments, such as stocks, funds and bonds, listed on local and international exchanges. In addition, Charts provides corporate broking services to local and international companies.


  • Your feedback is important to us. If you have a complaint you may email us at, call us on (+356) 2557 4400 or send us a letter to the following address:

    Charts Investment Management Service Ltd.

    The Centre

    Tigné Point,


    TPO 0001,


    You may further address your complaint as described in the General Terms and Conditions of MeDirect.

Corporate Actions

  • A mandatory event does not require any investment decision from you, it is simply for your information. An example of a mandatory event would be a spin-off, where part of a company is spun-off to create a new company. If you have shares in the original company, you will receive shares of the new company whilst retaining your original investment.

    A voluntary event invites you to take part in an offer, but you may also decline to take part, in which case the default option will apply. Usually the default option for a voluntary event is to ‘take no action’. A tender offer is an example of a voluntary event, where a third party wants to buy a portion of equity in your invested company, you will have the option to tender all or part of your investment. The event could eventually become a mandatory takeover where the third party attempts to buy the entire share capital leaving you without the choice to tender or not.

    You may refer to our glossary   for further information on particular corporate action event types.

  • You should await contact from us. You will receive a secure mail through your Online Banking for any corporate actions that require your attention. 

    You may be required to make a decision for certain corporate actions. If this is the case then we will indicate which options are available. Your instruction must be delivered by return secure message. We will also confirm the date by which your response must be received on our corporate action notification.

  • Notifications of corporate actions will be sent via secure mail through your Online Banking. You will also be sent an email alert to let you know that you have a new message to read.

  • No, it is free to participate in corporate actions.

  • Your investment is safe kept in our nominee account, this allows us to give you the lowest execution fees under our scalable business model. However this means we have certain restrictions on the corporate action types we can offer.

    Below are some corporate actions which are currently not offered:

    • Dividend reinvestments/dividend options on international markets. Where possible we will offer this option on the local Maltese market.
    • Odd lot offers, typical in the United States market, e.g. mini tenders.
    • Non official offers, or offers that are not supervised or regulated by an official entity.
    • French loyalty bonus offers.
    • Company meetings, proxy voting and consent offers.
    • Unregulated/unprotected corporate actions offered by third parties.
  • You can provide your instruction by sending us a return secure mail through your Online Banking. Instructions must be very clear and not be subject to interpretation, clearly stating the option number you are opting for.

  • The company's registrar will set a deadline for security holder responses to a corporate action, we must ensure that all the instructions of our clients reach the registrar by this deadline. Therefore our deadline will always be before the company registrar's deadline to give us time to process and forward on client instructions.

  • If you have missed our deadline then the default instruction option will be applied on your investment.

  • If you wish to alter an instruction you have sent us please contact us on (+356) 2557 4400 or send a replacement secure mail and we will do our best to accommodate your request. If your election has already been acted upon, and forwarded to the company's registrar, this may not be possible.

  • The company's registrar will often set a default election option for security holders to be used when no reply is received. We will tend to use the same default option however there may be some occasions when we will set a different default option. We will always advise the default option on our corporate action notifications.

  • This will vary, but generally will not be until the company has sent out the official documentation to shareholders. We will not contact clients as a result of press releases or market speculation. We also validate and second source the corporate action before distributing the information to you.

  • If you believe you should have received correspondence from us please call us on (+356) 2557 4400 or send a secure mailo through your Online Banking.

  • Explanations can be found in the official documents issued by the company. These documents are usually located directly on the official company website, or on the stock exchange website which the company is listed on.

  • Your investment is safe kept in our nominee account, this allows us to give you the lowest execution fees under our scalable business model. However this means we cannot offer the ability to submit votes or to attend company meetings.

  • Any new shares or rights resulting from a corporate action will be automatically credited to your Investment Account on the date specified in the corporate action notification. However due to market or operational constraints there may be a delay of 1 or 2 days.

  • Cash entitlements resulting from corporate actions will be paid straight to your Investment Cash Account, in the same currency of denomination of the security. Should you not have an Investment Cash Account in the currency of denomination of the security, a new Investment Cash Account will be automatically opened to allow processing of the entitlement.

  • If you received an entitlement of bonus shares in relation to your investment in a Maltese equity and you wish to request a tax certificate, you can call us on (+356) 2557 4400 or send us a secure mail through your Online Banking.

  • We do not provide cash dividend/coupon tax certificates however, your statement is sufficient for submitting your local and foreign withholding tax obligations to the Malta Inland Revenue Department.


  • GDPR stands for General Data Protection Regulation and is the new European Union Regulation set to replace the Data Protection Directive (DPD). GDPR was approved by the EU Parliament on April 14th 2016 and involves the protection of personal data and the rights of individuals. Its aim is to ease the flow of personal data across the 28 EU member states. GDPR will come into effect on the 25th May 2018. 

  • GDPR introduces 8 fundamental rights under GDPR. These are:

    1. The right to be informed – Organisations must be completely transparent with regards to how they use personal data.
    2. The right of access – Data subjects (identifiable people) have the right to access their personal data and supplementary information. This means that you are aware of and able to verify the lawfulness of the processing of your data.
    3. The right to erasure (or right to be forgotten) – You are entitled to having your personal data erased or removed without the need for a specific reason as to why you wish to discontinue.
    4. The right to object – You have the right to object to the processing of your data based on legitimate interests and/or direct marketing and/or processing for scientific, historical research or statistical purposes.
    5. The right to rectification – You have the right to rectify or complete any personal information that an organisation holds about you.
    6. The right to data portability – You have the right to obtain and reuse your personal data for your own purposes, across different services. You are also entitled to move, copy or transfer your data from one organisation to another.
    7. The right to restriction of processing – You have the right to restrict or suppress access to your personal data.
    8. The right of automated decision-making and profiling – GDPR has introduced controls to protect individuals against the risk that a potentially damaging decision is made without human intervention. For example you can choose not to be the subject of a decision where the consequence has a legal bearing on you or is based on automated processing. 
  • During the last several months MeDirect has been working on a GDPR compliance programme. Different initiatives have been carried with both customers and employees in mind, including:

    • Updating our Data Protection Policy
    • Providing Data Privacy awareness training to all our employees
    • Delivering training to employees on how to deal with HR requests
    • Revising our Privacy Notices, Terms and Conditions and Cookie policy
    • Revising our Marketing Consent statements
    • Updating our Internal policies to ensure they are in line with GDPR legislation
  • MeDirect ensures that your data is stored securely. Therefore, we have implemented and constantly updated our technologies to ensure that your personal data is protected from unauthorised access, unauthorised modification or loss.

    In instances where a third-party provides a service to MeDirect we ensure that they are contractually bound to implement adequate information security controls to safeguard access to your data including encryption. Data provided to those third-parties shall only be utilised for the sole purposes stipulated in the contractual agreement.
  • We have since updated our Privacy statement to reflect the GDPR requirements. The statement provides an explanation of what information we gather about you, what we use the information for and who we give the information to. The Privacy statement also sets out your rights as a Data subject and provides the MeDirect point of contacts to clarify any questions you might have on Data Privacy. 

  • GDPR requires that at least one of the following six ‘lawful basis’ apply, in order for us to process your data:

    • Consent – As a Data subject you must provide clear consent to process personal data for a specific purpose. Your declaration of consent must be obtained in writing or electronically for the purposes of documentation.
    • Contract – Processing your data is necessary to fulfil the obligations of a contract.
    • Legal obligation – Processing your data is necessary to comply with a legal obligation.
    • Vital interests – Processing your data is necessary to protect someone’s life.
    • Public task – Processing your data is necessary to perform a task in the public interest or for official functions. In this scenario the task or function must have a clear basis in law.
    • Legitimate interests – Processing your data is necessary for the legitimate interests of an individual or the legitimate interests of a third-party, unless there is good reason to protect the individual’s personal data which overrides those legitimate interests. 


  • The Investment Account is opened through Charts with MeDirect.

  • In order to open an Investment Account you just need to be aged 18 years or older. Minors' accounts may also be opened by visiting our office.

  • Charts and MeDirect ask this question in order to comply with the Foreign Account Tax Compliance Act (FATCA), a law of the United States (US) which requires non-US financial institutions to provide the US tax authority (the Internal Revenue Service or IRS) with information on certain US persons with accounts outside of the US. In order to comply with FATCA, non-US financial institutions need to set up specific procedures to provide this information. Unfortunately Charts has not yet established the procedures needed to meet these obligations. Therefore, if you qualify as a US person, we are at this moment unable to open an account for you.

  • In order to comply with European regulations, Charts and MeDirect must apply enhanced due diligence procedures to politically exposed persons. Politically exposed persons are individuals who have been entrusted with a prominent public function or who are closely related to such persons.
  • You can fund your Investment Account by depositing funds in your Investment Cash Account. You can do that by instructing a bank transfer, online or by visiting our office or a branch of MeDirect. MeDirect accepts cheques and bank drafts. Money on your Investment Cash Account can be used to fund your buy orders on a cleared funds basis. You will earn some interest on the cash balances held on your Investment Cash Account. 

  • No charges are applicable when opening an Investment Account. There are also no charges for the maintenance of your accounts. Click here to see our Tariffs and Charges for Investment Services.

  • You can open an Investment Account by visiting our office. A member of our staff will assist you with the account opening process, which consists of submitting an account application form and providing official identity document (ID card or passport) as well as a proof of address (ID card, recent utility bill or recent bank statement).
  • An order to purchase or sell securities may be split into several orders and executed at different prices during the same Business Day or any following Business Days. If your order is only partially filled, and any part of the unfilled portion of the order is completed on subsequent Business Days, you will be charged separately for each partial order. As a result, the total charge may differ from the original estimate provided.

Model Portfolios

  • A Model Portfolio is composed of a basket of funds. By investing in a Model Portfolio, you spread your money over all these funds. This way you can invest efficiently and diversify your portfolio.

  • The funds are selected based on their ratings in cooperation with Morningstar. Not only past performance is important, but also the analyst reports for the future. Based on five pillars (management team, fund house, investment process, yields and costs) the Morningstar analysts makes an estimate which indicates whether the fund has the potential to perform better than similar funds.

  • You can start investing in a Model Portfolio by visiting our office and discussing it with one of our advisors.

  • You are never obliged to keep the Model Portfolio in its original state, although if you have contracted with us to provide discretionary management services, you delegate the investment of managed portfolios to Charts. As such, Charts will rebalance managed portfolios if and when it deems appropriate to keep the portfolios aligned with your financial circumstances and ultimate financial goals. If you invest in a Model Portfolio under our execution-only service, you retain control over the investment of your portfolios and may make any changes you deem appropriate for any reason. You retain such control irrespective of whether or not we are providing you with advice on your portfolios.

  • You are never obliged to keep the Model Portfolio in its original state, although if you have contracted with us to provide discretionary management services, you delegate the investment of managed portfolios to Charts. As such, Charts will rebalance managed portfolios if and when it deems appropriate to keep the portfolios aligned with your financial circumstances and ultimate financial goals. If you invest in a Model Portfolio under our execution-only service, you retain control over the investment of your portfolios and may make any changes you deem appropriate for any reason. You retain such control irrespective of whether or not we are providing you with advice on your portfolios.

  • Investing in a Model Portfolio will cost you just 0.5% of the amount invested if this is over €40,000 and 1% of the amount invested otherwise. We do not charge any exit fees or other transaction charges.

  • The Accumulator Model Portfolio has five different risk profiles ranging from defensive to dynamic. We can help you choose the risk profile most appropriate to your circumstances in order to achieve your financial goals. A defensive portfolio contains mainly fixed income funds, whereas a dynamic portfolio mostly contains equity funds. Therefore, a dynamic portfolio will be more sensitive to stock markets fluctuations, but its expected return will also be higher than that of a defensive portfolio. The Income Model Portfolio always has a balanced risk profile.

  • Whenever a dividend is paid on one of the fund included in your Model Portfolio, the dividend will be paid to the Investment Cash Account linked to your portfolio.


  • Morningstar, Inc. is a leading provider of independent investment research in North America, Europe, Australia and Asia. They offer an extensive line of products and services for individuals, financial advisors and institutions. Morningstar is highly respected for their independent investment information. Their strength lies in their independent status, expert research and well tested rating and equity scoring models.
  • The Morningstar Star Rating is derived from a quantitative method in which mutual funds are ranked on the basis of their historical returns (adjusted for risk and costs) over periods of at least three years. These "risk-adjusted returns" are based on the monthly returns of a fund, where downward variations result in a lower score and a consistently good performance is rewarded with a higher score. Another important aspect is costs, making it more difficult for relatively expensive funds to receive a high star rating.

    The top 10% of funds in each category receive five stars, the next 22.5% receive four stars, the next 35% receive three stars, the next 22.5% receive two stars and the bottom 10% receive one star.  This Star Rating is calculated over periods of the past three, five and ten years.  If possible, Morningstar will also calculate these ratings for all periods in its Overall Morningstar Star Rating.
  • The Morningstar Analyst Rating is a qualitative assessment that is issued by Morningstar fund analysts. This rating represents a forecast on the future performance of funds relative to peers and/or relevant benchmarks.

    In order to issue a rating, the Morningstar fund analysts base their assessment on five pillars: investment team, investment process, performance, costs and fund house.

    A rating of ‘Gold’, ‘Silver’ or ‘Bronze’ is attributed to investment funds that are expected to perform better during a future full market cycle than the category and/or risk-adjusted relevant benchmarks. The difference between these ratings is determined by the degree of conviction of the fund analyst of the ability of the fund to achieve outperformance. Funds that are not expected to distinguish themselves will receive a 'Neutral' rating, while funds that perform below par on several levels will be assessed as 'Negative'.


  • The Synthetic Risk and Reward Indicator (SRRI) was defined in 2009 by the Committee of European Securities Regulators (CESR) with the aim of providing investors with a method of assessing a fund's risk. The SRRI measures the volatility of the fund. A higher volatility means there is greater uncertainty about the size of the changes in a fund's value. This means that the price of the fund can change dramatically over a short time period in either direction. A lower volatility means that a fund's value is not expected to fluctuate dramatically, but to rather change in value at a steady pace over a period of time. The table below shows the mapping between the volatility and the SRRI value. The table shows the differences in percentages that the value of a fund may experience over one year (Annualised Volatility). The percentage is linked to the respective SRRI rating. The more limited the variation is, the lower the SRRI Rating of a fund. The higher the variation, the higher the SRRI Rating.


    Annualised Volatility


    0 - 0.49%


    0.5 - 1.99%


    2 - 4.99%


    5 - 9.99%


    10 - 14.99%


    15 - 24.99%


    25% +

    The SRRI is calculated based on the fund returns over the last five years. If a fund is less than five years old, the returns of a comparable benchmark is used for the period before the fund was launched. 

  • Fund Selection Process

    MeDirect works closely with Morningstar Investment Management Europe (MIME) to define a bespoke fund universe or portfolio of funds to support specific investment goals. The fund selection process is comprised of the following quantitative and qualitative phases:  

    Determining asset allocation

    Before selecting individual funds Morningstar looks at the composition of the portfolio in terms of stocks and bonds (the so-called asset classes) and examines its geographical and sectorial allocation. This determines the composition of the portfolio.

    Quantitative Screening

    Morningstar applies a ranking process that considers the Morningstar Risk Adjusted Return benchmark. Other factors that are taken into consideration are:

    Performance consistency – if a manager has consistently performed poorly in three out of the last four calendar years, the fund will typically be removed at this stage. Empirical evidence suggests that long term poorly performing funds will continue to perform poorly going forward.

    Manager Tenure – If a manager has been running a fund for less than three years, they will typically be removed from the selection.

    Style – If the fund displays erratic changes in style, it will typically be removed at this stage.

    Currency – If a multi-regional fund search is undertaken, those funds that do not have an offering in the base currency of the intended users will typically be removed from the selection.

    Qualitative Evaluation

    The purpose of the qualitative selection methodology is to instil discipline into the manager research process by appraising critical factors that can help determine a fund’s ability to outperform. Funds are evaluated across the five pillars that Morningstar has identified as being helpful in predicting the future success of funds: Parent, People, Process, Performance, and Price.

    Parent - The culture and structure of an asset management firm can have an impact on its ability to attract and retain talent and its penchant for serving in the best interests of fund shareholders.

    People - Evaluating the depth and capabilities of an investment team is critical in attempting to identify funds that have a competitive advantage over their competition.

    Process - Morningstar favours managers who employ a disciplined, consistent, and repeatable investment process. Ultimately, Morningstar is looking for traits that give the investment team an edge over its competition.

    Performance - The goal is to identify management teams that in the past have demonstrated skill which we define as the ability to outperform their respective benchmark/peer group on a risk-adjusted basis in a consistent fashion.

    Price - Research indicates that expenses are critical in predicting future fund performance. A fund’s expense ratio should be evaluated within the context of the relevant region and relative to its Morningstar peer group and also consider the trend in expenses and assets in the fund.

    Portfolio Construction

    Morningstar firmly believes that asset allocation is a primary determinant of investment returns within a global fund portfolio. Hence, an important consideration for our final selection is how the fund will complement the remainder of the portfolio or select list.


  • For security reasons outward payments are subject to a daily limit of €30,000 (or equivalent in other currency). Payments between your MeDirect accounts are not limited. If you want to transfer an amount in one day that is larger than €30,000, please visit a branch or call us on (+356) 2557 4400 and we will provide you with further assistance.

  • All client holdings are held in separated client custody accounts with robust, investment grade rated global providers of custody and safekeeping services. Such accounts are held in the name of Charts as nominee for its clients and not in Charts’ own name. As a result, no matter what happens to Charts, all client investment holdings will remain in these segregated client custody accounts and would continue to be held for your benefit.
  • The Depositor Compensation Scheme is a rescue fund for depositors of failed banks which are licensed by the Malta Financial Services Authority. Compensation is paid only if a bank is unable to meet its obligations towards depositors or has otherwise suspended payment. The Scheme is based on the EU Directive 94/19 on deposit-guarantee schemes. The scheme is managed by a single Management Committee which is appointed by the MFSA.
  • All MeDirect accounts are guaranteed up to €100,000 by the Malta Financial Services Authority (MFSA) under the Depositor Compensation Scheme.

Tax matters & legislation

  • You can choose either to have 15% Maltese withholding tax, if any is due, automatically deducted from the gross amount of dividend or interest earned from your investments or not to have Maltese withholding tax automatically deducted at source. We recommend you to consult your tax advisor in order to asses which option is better for you.
  • The W-8BEN form should be completed in either blue or black ink. If correction fluid (Tip-ex) or correction tape are used the forms will be rejected. As an individual, you should complete only the fields indicated below.

    Part I: Identification of Beneficial Owner

    • Point 1: Enter your full name
    • Point 2: Enter your country of citizenship
    • Point 3: Enter your permanent residential address. Do not enter a PO Box, "Care of" or any other mailing type addresses. Country name should be completed without any abbreviations used.
    • Point 4: Enter your mailing contact address only if it is different from your permanent address. Country name should be completed without any abbreviations used.

    Part II: Claim of Tax Treaty Benefits

    • Point 9: Enter your country of residency for tax purposes.

    Part III: Certification

    • Sign and date the form, keeping in mind that the US date format is mm-dd-yyyy so for example 25th of September 2012 should be written 09-25-2012.
    Please note that the information above are for guidance purposes only and should be read alongside the official IRS instructions that are available on the IRS website. We advise you to consult your tax advisor in order to get more specific advice and to assess your overall tax position.
  • The W-8BEN form is issued by the Internal Revenue Service (IRS) with the purpose of allowing non-US persons to benefit from a reduced rate of taxation on dividends and coupons paid by US companies. If you wish to invest in US securities, you will have to provide us with a duly signed W-8BEN form. The W-8BEN form is valid for three calendar years after the year in which it was signed and submitted to IRS. A new form must be submitted when the existing one expires or if there is a change in circumstances making any information on the form incorrect. 
  • You can benefit from foreign withholding tax reduction on income paid on US equities, ETFs and bonds. In order to claim the benefit on your behalf, we need you to submit a W-8BEN Form. We do not offer foreign tax refund services.
  • If you have elected to have tax withheld, MeDirect will deduct withholding tax on:

    • Interest income earned on Savings Accounts, Me3 Savings Accounts, Fixed Term Deposits and NOW Accounts.
    • Coupons paid on bonds’ holdings.
    • Dividends paid on equities, ETFs and funds’ holdings.
    • Capital gains earned from the sale of securities.

    MeDirect will pay your income/trade consideration net of withholding tax due and remit the withholding tax to the Maltese tax authority. Please note that the information above are for guidance purposes only. We advise you to consult your tax advisor in order to get more specific advice and to assess your overall tax position.

  • Interest income earned on Investment Cash Accounts, Savings Accounts, ME3 Savings Accounts, Fixed Term Deposits and NOW Accounts is not subject to foreign withholding tax. Income from securities issued by foreign companies may be subject to withholding tax in the country where the security was issued. However, a Maltese investor may benefit from a lower foreign withholding tax rate or be entitled to a refund of foreign withholding tax by virtue of the double taxation agreement between Malta and the country where the issuer of the security is located. We advise you to consult your tax advisor in order to get more specific advice and to assess your overall tax position.

Trading Platform

  • You can purchase or sell securities on the Charts (powered by MeDirect) trading platform by placing market orders or limit orders.

    • Market Orders: If you place a market order, your order will be executed at the best available market price in accordance with the Best Execution Policy which is included as Annex 2 to Investment Services Terms and Conditions.
    • Limit Orders: Limit orders are available only for shares and ETFs. When submitting a limit order, you will have to provide a limit price. Buy orders will only be executed at a price equal or lower than the limit price, while sell orders will be executed at a market price equal or higher than the limit price. You can choose between three different types of limit orders:
      • Fill or Kill: your order will be executed immediately in its entirety or cancelled. Fill or Kill Limit Orders are not available for securities listed on European markets.
      • Immediate or Cancel: your order will be executed immediately in whole or in part, otherwise the order (or any unfilled parts of it) will be cancelled. Partial fills are accepted with this type of order, unlike a Fill or Kill order, which must be filled immediately in its entirety or cancelled.
      • Good for  Day: your order will automatically expire if not executed at the end of the day when the order was placed. A “Good for Day” order is an order that is good for that day only, during which time partial fills can take place. If it is not filled, the order (or any unfilled parts of the order) will be cancelled. If you wish, you can re-input the order on the next working day.
  • Once you open an account, you can view your investments 24/7 and place orders online by registering for Charts (powered by MeDirect) trading platform. In order to register, please contact us on (+356) 2557 4400 from Monday to Friday 8:00am to 6:00pm and on Saturdays 8:00am to 1:00pm.

  • Generally for shares, the minimum order size consists of one share. For bonds the minimum order size normally ranges from 1,000 to 100,000 in the currency of denomination. For mutual funds there is no specific minimum order size. The minimum investment level will be disclosed to you in the order placement screen.
  • You can trade over 200 ETFs that are traded on major European markets, covering a wide range of investment objectives, market indices, and asset classes.
  • We have selected a list of more than 300 funds in which you can invest. These are funds which we believe are strong in their investment areas or are particularly interesting compared to their peers. They cover a range of investment objectives, markets and asset classes in order to help you diversify your portfolio.
  • You can trade over 400 bonds on the Charts (powered by MeDirect) trading platform. These have been selected to provide you with a wide variety and choice and cover the following areas:

    • Issuers: governments, corporate issuers, financial institutions, super-national bodies
    • Domicile: Malta, US, Germany, UK, France and many more
    • Maturity: short term (less than two years), medium term (two to five years), long term (over five years)
    • Currencies: EUR, USD, GBP and more
  • You can invest on the most important stock markets across the world, including, amongst others:

    • Borsa Italiana
    • Euronext Amsterdam
    • Euronext Brussels
    • Euronext Paris
    • Euronext Lisbon
    • London Stock Exchange (LSE)
    • Malta Stock Exchange (MSE)
    • Nasdaq
    • New York Stock Exchange (NYSE)
    • AMEX
    • ARCA
    • SIX Swiss Exchange
    • Xetra Frankfurt
    • Stockholm Stock Exchange
    • Oslo Stock Exchange
    • Copenhagen Stock Exchange
    • Helsinki Stock Exchange
    • Madrid Stock Exchange
  • Charts can provide you with customised investment advice and portfolio management services. Click here to find out more about our advisory service and here to find out more about our discretionary management services.
  • Your securities will be held in a segregated custody accounts with robust, investment grade rated global providers of custody and safekeeping services. Such accounts are held in the name of MeDirect nominee for Charts' clients. 
  • No, the custody service is provided at no additional cost.
  • Transaction charges can be found in our Tariffs and Charges for Investment Services.
  • The trading platform is available 24/7, but you can trade only on working days during the following hours:

    • Equities and ETF’s
      • 8:00am to 6:00pm for European and UK markets
      • 2.30pm to 10:00pm for US markets (with the ability to place orders from 8:00am for execution at market opening)
    • Bonds and Mutual Funds
      • 8:00am to 6.30pm (with the ability to place orders until 10 pm for execution the next day)
  • The prices quoted on Charts (powered by MeDirect) trading platform are normally delayed by 15 minutes, with the exception of bonds and mutual funds for which previous day closing prices are provided. These price quotes serve only as an indication of the real-time market price.
  • The securities in your portfolio can all be viewed in one place by logging onto your Internet Banking and reviewing your Investment Account. This is where you will be able to find information about the value of your investments, their book cost and an estimate of the unrealised gains or losses related to each security in your portfolio.
  • Proceeds from sales of investments will be reflected in your Investment Cash Account immediately after the trade is executed. The sale proceeds shall be available for withdrawal or further investment once the trade has settled.
  • Cancellation of pending orders is subject to the following rules:

    • Orders for mutual funds cannot be cancelled.
    • Orders for international equities and ETFs can be cancelled on our investment platform by clicking the “Cancel” button on the “Pending Orders” screen.
    • Orders for local equities, local bonds and international bonds can be cancelled by sending a secure message.

    We cannot guarantee that requests for cancellation of orders will be executed, in particular if such requests have been validly received after the order has already been executed, or if such cancellation is not possible because of the regulation and operational rules of the markets concerned.

  • Once an order has been executed, you will receive a secure message together with an email notification to the email address you provided at account opening stage. You will also be able to download your contract note with all the details of the executed trade from the Trade History section of your trading platform. Executed orders will be reflected in your portfolio summary, while pending orders will be shown in a separate section below portfolio summary and move into your portfolio summary once executed.
  • Once you have opened an Investment Account and accessed the trading platform, you can place an order in a number of ways:

    • By clicking "Place an Order" in the left hand menu of your trading platform.
    • By clicking on the "Buy" or "Sell" buttons next to the securities in your portfolio.
    • By clicking on the "Buy" or "Sell" buttons within the research tools available on the trading platform.
  • You can explore our universe of tradable securities both on our public website and on your private trading platform, accessible when you are logged in to your Internet Banking. You can search for individual securities by ISIN, ticker or name, or you can view securities with specific features, such as from a specific sector, with a specifi currency, etc.
  • If you wish to trade or transfer a security or fund that is not currently available on our platform, please contact us on (+356) 2557 4400 or email us on and we will determine whether it is possible to arrange for the requested security or fund to be made available on our trading platform.

Transfer of assets